Green Bean Sprout Technology Co., Ltd.
Last Updated: August 11, 2025

At Green Bean Sprout Technology Co., Ltd. (“we,” “our,” or “us”), we are committed to providing high-quality products and exceptional customer service. This Service Policy outlines the terms under which we provide our products and services through www.beststeamshop.com.

1. Scope of Services

We provide:

  • Sale of products displayed on our website.
  • Customer support for inquiries, orders, returns, and exchanges.
  • Order tracking and delivery assistance.
  • After-sales support for defective or damaged items.

2. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate, complete, and up-to-date personal and payment information.
  • Review product descriptions and specifications before placing an order.
  • Comply with our Return & Refund Policy and Shipping Policy.
  • Avoid any fraudulent or abusive use of our website or services.

3. Order Acceptance & Cancellation

  • All orders are subject to acceptance and availability.
  • We reserve the right to cancel any order for reasons including payment issues, stock unavailability, or suspected fraud.
  • Customers may request cancellation before the order is shipped by contacting 79016759@qq.com.

4. Product Quality Assurance

  • We ensure that our products meet the stated quality standards before shipment.
  • If a product is defective, damaged, or incorrect upon arrival, please contact us within 48 hours with proof (photos or videos).
  • We will arrange a replacement, repair, or refund according to our Return & Refund Policy.

5. Pricing & Payment

  • All prices on our website are listed in the applicable currency and may include or exclude taxes, depending on your location.
  • Payment must be made in full before we process and ship your order.
  • We accept multiple secure payment methods (as displayed at checkout).

6. Service Limitations

  • We are not liable for delays or service interruptions caused by events beyond our reasonable control (force majeure, natural disasters, customs delays, courier strikes, etc.).
  • We do not guarantee the continuous availability of our website and may temporarily suspend services for maintenance or upgrades.

7. Privacy & Data Protection

  • We respect your privacy and handle your personal data according to our Privacy Policy.
  • We do not sell or rent your personal information to third parties.

8. Dispute Resolution

  • If you are dissatisfied with our service, please contact us first to resolve the matter amicably.
  • Any disputes that cannot be resolved through mutual agreement will be subject to the laws and jurisdiction of Hangzhou, China.

9. Changes to This Service Policy

We may update this Service Policy from time to time. Updates will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

For questions or concerns regarding this Service Policy, please contact:

Green Bean Sprout Technology Co., Ltd.
No. 39, Xiangyuan Road, Gongshu District, Hangzhou City, China
Phone: +86 15068161430
Email: 79016759@qq.com
Website: www.beststeamshop.com