绿豆芽科技有限公司
最后更新 2025 年 8 月 11 日

感谢您的购物 绿豆芽科技有限公司 于 www.beststeamshop.com. We strive to ensure our customers are satisfied with our products. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The request is made within 14 days of receiving the product.
  • The product is unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

We cannot accept returns for:

  • Customized or personalized products
  • Clearance or final sale items
  • Products that have been used, washed, or damaged due to customer handling
  • Perishable goods or items with hygiene concerns (unless defective)

3. Return Process

To initiate a return:

  1. Contact our customer service at 79016759@qq.com or call +86 15068161430 with your order details and reason for return.
  2. Our team will review your request and provide a return authorization and instructions.
  3. Ship the product to the address provided, ensuring it is securely packaged.
  4. You are responsible for return shipping costs unless the return is due to our error or a defective product.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–14 business days to your original payment method.
  • Shipping fees (if applicable) are non-refundable.

5. Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need an exchange, please contact us immediately after receiving the product.

6. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 48 小时 of delivery.
  • Provide photos or videos of the damage/defect for faster processing.
  • We will arrange for a replacement or full refund, including shipping costs.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card company or bank as processing times may vary.
  • If you’ve done all of the above and still have not received your refund, please contact us at 79016759@qq.com.

8. 联系我们

If you have any questions about this Return & Refund Policy, please reach out to:

绿豆芽科技有限公司
杭州市拱墅区祥源路 39 号
电话 +86 15068161430
电子邮件： 79016759@qq.com
网站： www.beststeamshop.com